Account deletion

Delete your account

Sign in and open Account → Account deletion → Delete my account. Type DELETE and confirm permanent removal. If you cannot sign in, email Admin@obscuranyc.org from your registered account email with the subject “Both account deletion request.” Support must verify ownership for emailed requests. Do not include passwords or sign-in codes.

What is removed

Confirmed in-app deletion removes your sign-in account, profile, photos, notification registrations, check-ins, moods, answers and contributions, including items you created. Notes sent to or from you and all progress attached to goals you created are removed. Connected account access is revoked. Your partner keeps their account and partner-created items; assignments to you are cleared. Previously saved or received copies cannot be recalled.

If removal is interrupted, retry from Account to finish. Deletion cannot be undone. Emailed deletion requests require manual processing; submitting a request is not confirmation that removal has finished.

Backups after account deletion

Deleting your account removes your account and contributions from active Both storage, but does not immediately erase copies in earlier database backups. Lovable Cloud documents one automatic database backup per day, with up to roughly 14 days of daily backups. Older snapshots normally age out of that rolling window. This is the provider’s documented retention window, not a guaranteed deadline measured from your deletion; Both has not verified the current backup inventory or deletion-specific purge timing.

These database backups contain stored records, but do not include files in photo storage. Account deletion removes your uploaded photos separately from active photo storage. The database backup window does not establish how long any provider-internal file recovery copies remain; that timing has not been confirmed.

Both’ policy is to use retained backups only for disaster recovery, not to return deleted content to everyday use or reactivate a deleted account. Before reopening Both after a restore, the operator must reapply completed account deletions to any restored records and verify that deleted accounts and contributions are unavailable. This is a required manual recovery procedure, not an automatic safeguard currently implemented in the app.

Both does not promise immediate erasure of individual records inside an existing snapshot. Provider-specific expiry and purge behavior, and the recovery procedure, must be verified before store release. For questions about your deletion or backup copies, contact Admin@obscuranyc.org.